Privacy Policy

The Personal Data Privacy Policy (hereinafter referred to as the Privacy Policy) covers all user information that KASTOR LLC located at the domain name can obtain when KASTOR LLC’s website, programs and products are used.


1. Definition of Terms


1.1 The following terms are used in this Privacy Policy:


1.1.1. “Website Administration” means employees of KASTOR LLC, authorized to manage the website, acting on behalf of KASTOR LLC, who arrange and (or) process personal data and define the purposes of personal data processing, the composition of personal data subject to processing and actions (operations) performed with personal data.


1.1.2. “Personal Data” means any information relating to a directly or indirectly identified or identifiable individual (personal data subject).


1.1.3. “Personal Data Processing” means any action (operation) or a number of actions (operations) performed with personal data with or without automation means, including personal data collection, recording, systemization, accumulation, storage, refining (update, change), extract, use, transfer (distribution, provision, access), depersonalization, blocking, deletion and destruction.


1.1.4. “Personal Data Privacy” means a mandatory requirement for the Operator or any other person who has access to personal data to prevent disclosure thereof without the personal data subject’s consent or any other legal grounds.


1.1.5. “User” means a person who has access to KASTOR LLC’s website at the domain via the Internet and uses this website.


1.1.6. “Cookies” means a small fragment of data sent by a web server and stored on a user’s computer, which the web client or web browser sends to the web server in an HTTP request each time it tries to open a page of the corresponding website.


1.1.7. “IP Address” means a unique network address of a node in an IP-protocol-based computer network.


1.1.8. “Website” means one or more logically interlinked web pages; it is an array of linked data that has a unique address and is perceived by users as a whole.


2. General Provisions


2.1. The use of KASTOR LLC’s website by the User means compliance with this Privacy Policy.


2.2. If the User disagrees with the terms and conditions of the Privacy Policy, he/she shall stop using KASTOR LLC’s website.


2.3. This Privacy Policy only applies to KASTOR LLC’s website. KASTOR LLC does not control and is not responsible for third-party websites the User can go to via links available on KASTOR LLC’s website.


2.4. The Website Administration does not verify the reliability of personal data provided by the User of KASTOR LLC’s website.


3. Subject Matter of the Privacy Policy


3.1 This Privacy Policy sets forth nondisclosure and confidentiality obligations of KASTOR LLC Website Administration for Personal Data the User provides at the Website Administration’s request when logging in on KASTOR LLC’s website or registering an order for services.


3.2. The User provides Personal Data approved for processing under this Privacy Policy by filling in the registration form on KASTOR LLC’s website in the service ordering section. The Personal Data include the following information:


3.2.1. Full name of the User, name of the company;


3.2.2. Contact phone number of the User;


3.2.3. E-mail;


3.2.4. Type of freight;


3.2.5. Freight location address and the required place of destination.


3.3. KASTOR LLC protects personal data automatically transmitted in the process of viewing advertising blocks and visiting pages with the statistical system script (“pixel”) installed:

  • IP address;
  • Cookies information;
  • Browser information (or any other program that accesses ads);
  • Access time;
  • Page address the ad block is located at;
  • Referrer (previous page address).


3.3.1. Disabling cookies may result in inability to access parts of KASTOR LLC’s website requiring authorization.


3.3.2. KASTOR LLC gathers statistics of its visitors’ IP-addresses. This information is used to identify and solve technical problems and control the legality of financial payments.


4. Purposes of Collecting the User’s Personal Information


4.1. KASTOR LLC Website Administration can use the User’s Personal Data for the following purposes:


4.1.1. Identify the User having logged in on KASTOR LLC’s website to place an order and (or) enter into a Contract for Transportation in a remote way with KASTOR LLC.


4.1.2. Grant access to personalized resources of KASTOR LLC’s website to the User.


4.1.3. Obtaining feedback from the User, including notices and requests related to the use of KASTOR LLC’s website, providing services and processing requests and applications from the User.


4.1.4. Determine the location of the User to ensure security and prevent fraud.


4.1.5. Confirm the accuracy and completeness of Personal Data provided by the User.


4.1.6. Create an account to make purchases, if the User has agreed to create an account.


4.1.7. Notify the User of KASTOR LLC’s website of the status of the service.


4.1.8. Process and receive payments, confirm taxes or tax concessions, dispute a payment and determine eligibility for a credit facility for the User.


4.1.9. Provide the User with effective client and technical support if there are KASTOR LLC’s website-related problems.


4.1.10. Provide the User, with his/her consent, with special offer services, price information, newsletters and other information on behalf of KASTOR LLC or on behalf of KASTOR LLC’s partners.


4.1.11. Perform advertising activities with the User’s consent.


4.1.12. Grant access to websites or services of KASTOR LLC’s partners to the User to receive services.


5. Ways and Terms of Personal Information Processing


5.1. Personal Data of the User are processed without any time limitations, in any legal way, inter alia, in personal data information systems with or without automation means.


5.2. The User agrees that the Website Administration may transfer personal data to third parties, in particular, courier services, postal organizations and telecommunication operators, solely for the purpose of fulfilling the User’s order placed on KASTOR LLC’s website.


5.3. Personal Data of the User may only be transferred to authorized public bodies of the Russian Federation on the grounds and in the manner prescribed by the laws of the Russian Federation.


5.4. If Personal Data are lost or disclosed, the Website Administration shall inform the User of the loss or disclosure.


5.5. The Website Administration shall take necessary organizational and technical measures to protect the User’s personal information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution as well as from any other illegal actions of third parties.


5.6. The Website Administration together with the User shall use all reasonable efforts to prevent losses or any other negative effects caused by the loss or disclosure of the User’s Personal Data.


6. Obligations of the Parties


6.1. The User shall:


6.1.1. Provide the information on the Personal Data required to use KASTOR LLC’s website.


6.1.2. Update and supplement the provided information on Personal Data if it changes.


6.2. The Website Administration shall:


6.2.1. Use the information received solely for the purposes specified in cl. 4 of this Privacy Policy.


6.2.2. Make sure the confidential information is kept secret, not to disclose the transferred Personal Data of the User without prior written permission of the User and not to sell, exchange, publish or disclose the same in any other possible ways, except as specified in cl. 5.2 and 5.3 of this Privacy Policy.


6.2.3. Take precautions to protect the confidentiality of the Personal Data of the User under the procedure generally applied to protect this kind of information as per the current business practice.


6.2.4. Block Personal Data related to the relevant User on the date of application or request of the User or his/her legal representative or a body authorized to protect rights of personal data subjects for the period of verification, if unreliable personal data or misconduct is revealed.


7. Liability of the Parties


7.1. The Website Administration in default of its obligations shall be held liable for losses the User incurred from the unlawful use of Personal Data under the laws of the Russian Federation, except as stipulated by cl. 5.2, 5.3 and 7.2 of this Privacy Policy.


7.2. If the Confidential Information is lost or disclosed, the Website Administration shall not be held liable, if such Confidential Information:


7.2.1. Was made public before it was lost or disclosed.


7.2.2. Was received from a third party or the User earlier, before it was received by the Website Administration.


7.2.3. Was disclosed with the User’s consent.


8. Resolution of Disputes


8.1. Filing a claim (a written offer of voluntary settlement) is obligatory before legal action is taken for disputes arising out of or in connection with the relationship between the User of KASTOR LLC’s website and the Website Administration.


8.2. A claimee shall notify the claimant in writing of the claim review results within 30 calendar days of receipt thereof.


8.3. If no agreement is reached, the dispute shall be referred to a judicial authority under the applicable laws of the Russian Federation.


8.4. This Privacy Policy and the relationship between the User and the Website Administration are governed by the applicable laws of the Russian Federation.


9. Additional Terms and Conditions


9.1. The Website Administration may amend this Privacy Policy without the consent of the User.


9.2. A new Privacy Policy shall become effective once posted on KASTOR LLC’s website unless otherwise stipulated in the updated version of the Privacy Policy.


9.3. All suggestions on or questions about this Privacy Policy shall be submitted at (specify KASTOR LLC’s website section).


9.4. The current Privacy Policy can be found at: